Random Pool: Help Documentation
Frequently Asked Questions
Where can I check the status of my employees random tests?
Please refer to the services page to check the status of random tests.
What is a covered employee?
Covered employees are those eligible to be selected for random testing. In other words, they are the pool from which random testing selections are made for a given month.
What is a random employee?
Random employees are those who were selected for random testing. Appropriate services are created for each chosen employee.
Can I swap a selected employee for another?
Please contact support for help.
Our customer service center is available to assist you with any questions or concerns you may have regarding your services.
You can reach us by phone M-F 8am-7pm EST at (888) 378-2499, or email us anytime at staff@health-street.net.
How can I set up a Random Pool for my Organization?
First, click on the row for the Organization you want to select, then click the Setup Random Pool button in the bottom right corner of the modal.
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