Frequently Asked Questions
Need more information about the services and products that Health Street provides? Find quick answers to the most commonly asked questions here.
To make navigating through the FAQs as quick and effortless as possible, we've broken down the most frequently asked questions into four main categories—drug testing, DNA testing, background checks, and occupational health services. Find answers to everything from the types of tests and services available, their accuracy and preparation, and the legal implications involved. We aim to simplify the process by making information as transparent and easy to digest as possible. Still have questions? Feel free to reach out.
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Looking for help with the GLASS web app?
Our GLASS knowledge base documentation covers everything you need to know about our improved employment screening platform. Take a look at our GLASS Knowledge Base to learn how to order a service, view results, and much more!
What if my question wasn't answered?
If your questions aren't fully answered in our FAQs, we're here to help. For any additional queries or detailed information, please contact our experienced customer support team at (888) 378-2499. We are happy to help.
Alternatively, enter your location into the search bar on the map above. Doing so will bring you to our portal, where you will be able to view a comprehensive list of our products and services. For each product, you will find detailed information specific to that item.